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Front Desk Staff

Job Description

Duties and Responsibilities include:

  • Receive persons presenting to reception area.
  • Check patients in and out.
  • Collect co-pays and payments for services from patients
  • Collect and enter registration information in EMR
  • Verify patient insurance eligibility prior to appointments
  • Obtain pre-authorization to provide medical services to patients who have a non-participating insurance
  • Assist with patient flow
  • Schedule patients efficiently, follow up with patients for missed appointments
  • Participate in patient recruitment and retention activities.
  • Assist with referrals to external agencies/services.
  • Receive incoming telephone calls, redirects those calls and/or records messages.
  • Ensure that patient records are accurate and complete, and that patient confidentiality is strictly maintained.
  • Participate in Quality Improvement activities
  • Perform other duties as assigned.

Minimal Qualifications:

  • High school diploma/GED with 2 years of working experience required. Some college education with 1 year of working experience preferred.
  • Excellent customer service skills are required
  • Experience in outpatient clinic reception is preferred.
  • Written and verbal communication skills in English required.
  • Proficiency in common office software (Word, Excel), and ability to enter data accurately required.
  • Ability to work both independently and in a team.
  • Ability to sit in front of computer long hours required.
  • Demonstrated commitment to professional development.
  • Able to work flexible hours including evenings and weekends.
  • Being pleasant and personable over the phone as well as in person required.
  • Knowledge of Centricity and Amazing Charts software is preferred.

Job Types: Full-time, Part-time

To be considered, please include the job title in email subject line and send your resume and references to:

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Patient safety is our utmost priority at The Medical Offices of Manhattan. Our staff has exercised diligent efforts to maximize safety measures to make sure you feel comfortable and welcome while visiting us.

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